Technical Support Engineer

Permanent employee, Full-time · Croatia - Zagreb (Hybrid)

Your profile

We are looking for a customer‑focused and technically skilled Technical Support Engineer to join our Support Team. In this role, you will handle complex customer issues, troubleshoot problems across our systems, and act as a trusted partner for selected customer accounts.

You will collaborate closely with Product and Engineering teams to escalate issues, improve support processes, and contribute to organizational development. If you thrive in a dynamic, customer-facing environment and enjoy solving real-world technical challenges, this role will give you both responsibility and growth opportunities.

What You'll Do

Investigate, troubleshoot, and resolve customer issues across our product ecosystem
Communicate with customers through written channels (tickets, emails, chats) and occasional calls
Take ownership of designated customer accounts and ensure high-quality support delivery
Collaborate with Product and Engineering to escalate issues, share insights, and improve product quality
Contribute to support process improvements, internal projects, and efficiency initiatives
Participate in on-call duties with compensation
Support ongoing team priorities, including ticket cleanup, tool implementation, and operational improvements

What You'll Need

4-6 years of experience in Technical Support, Application Support, or a similar customer-facing technical role
Strong troubleshooting mindset and ability to get to the root cause of issues
Customer-focused attitude with a commitment to delivering timely, high-quality support
Experience working with cross-functional teams (Support, Product, Engineering)
Ability to manage multiple cases simultaneously and stay calm under pressure
Excellent communication skills in English - both written and spoken
Proactive approach, ownership mindset, and willingness to contribute to process improvements

Why You’ll Love Working with Us

Work in a fast-growing and interesting industry
Flexible work that best fits your needs and the role
Competitive compensation with some nice additional perks
Top-notch offices and equipment
Continuous improvement and learning opportunities to grow your career
Team activities, not the usual one just to look nice on social media but what our team choose and ask for
A great team of engaged passionate and helpful people

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About us

The first thing you may be asking yourself is, what is Cenosco all about?

We're an Asset Integrity Management (AIM) Software company. Essentially, this means that our solutions safeguard integrity, reliability, and instrumentation safety in asset-heavy industries. Companies operating in these industries come with complex operational ecosystems, and we aim to support their capability to operate at full potential, with the latest technologies, all while prioritizing the health and safety of their people and the environment.

Hot news! Cenosco has announced a growth investment led by Summit Partners. Read more here!

Our Vision
We envision safe and smart environments for asset-heavy industries - where their software environment, work environment, and surrounding environment, operate smartly and securely, allowing them to function at their full potential, without jeopardizing the health and safety of their people and the planet.

Our Mission
We are dedicated to making this vision a reality, by optimizing and spreading our integrity management solutions. Through continuous innovation and development of our IMS Suite, we strive to remain the market standard for integrity management solutions.

The Cenosco Culture
Our work culture is bound by our four core values. These values have been carefully crafted and selected internally to ensure that they served as a reflection of who we are and how we work across the entire company. At Cenosco we operate with these values at heart, and therefore consider them to be vital competencies.

Customer Obsessed: We listen, anticipate, and deliver what truly matters.
Ownership: We see things through and finish strong.
Accountability: We own our impact and results.
Growth Mindset: We stay curious and learn from every challenge.
Speed: We act fast and deliver with focus.

Our Hiring Process

CV Screening: We’ll take a look at your application to see if you’re a good fit.
Intro Call: Let’s have a chat to learn more about you and your experience.
Technical Interview/Assessment: Here’s your chance to show off your skills!
Final Interview: Review the assignment and fit with management.
Job Offer: If everything clicks, we’ll be excited to offer you the job.

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We are looking forward to hearing from you!

Thank you for your interest in Cenosco. Please fill out the following application form. Should you have difficulties uploading your data, send an email to cenosco-jobs@m.personio.de